Unified Communications Contact Center ExpressImplementation
Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English and Japanese
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Examsoon 642-164 Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express software and hardware
Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express Application Editor
Describe the process of provisioning Unified Contact Center Express applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express
Identify process and tools available for monitoring system operations in Unified Contact Center Express
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
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Posted by: Carol Smith | 04/30/2010 at 03:18 下午